Show sidebar

Shipping FAQs

Where does gomysh ship?

We currently ship across the United States.

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery time depends on your location and the product, but typically ranges from 5–10 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking link by email. You can also track your order from your account dashboard.

Do you offer free shipping?

Free shipping may be available on selected products or during promotions. Any free shipping offers are clearly displayed on product pages or at checkout.

Returns & Refunds FAQs

What is your return policy?

If you’re not satisfied with your purchase, you can request a return within the return window stated on the product page. Items must be unused and in original condition.

How do I start a return?

Contact our support team through the Contact page with your order number, and we’ll guide you through the return process.

When will I receive my refund?

Once the returned item is received and inspected, refunds are usually processed within 5–7 business days back to the original payment method.

Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return. If the item is damaged or incorrect, we’ll take care of it.

Payments & Security FAQs

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options shown at checkout.

Is it safe to shop on gomysh?

Yes. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.

Do you store my payment details?

No. Payment information is processed securely by our payment partners and is never stored on our servers.

Why was my payment declined?

Payment issues can happen due to incorrect details, bank restrictions, or insufficient funds. If the problem continues, contact your bank or try another payment method.

Orders & Customer Support FAQs

Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to make changes. Contact us as soon as possible after placing your order.

What if I receive a damaged or wrong item?

If something isn’t right, contact us with photos of the item and your order number. We’ll resolve it quickly.

How can I contact gomysh support?

You can reach our support team through the Contact page. We usually respond within one business day.

I haven’t received my order. What should I do?

If your tracking shows delays or hasn’t updated, reach out to us. We’ll investigate and keep you informed.